Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction and Scope
IgnitraSpark operates as a network support education provider in Taiwan, serving clients who need reliable IT infrastructure knowledge and training. This privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our services, website, or educational programs.
This policy applies to all personal data we process about individuals who visit our website, inquire about our services, participate in our educational programs, or otherwise interact with IgnitraSpark. We're committed to transparency about our data practices and your rights under Taiwan's Personal Data Protection Act and international privacy standards.
Information We Collect
We collect different types of information depending on how you interact with our services. Understanding what we collect helps you make informed decisions about sharing information with us.
Contact Information
Name, email address, phone number, company name, and mailing address when you inquire about our services or register for programs.
Educational Records
Learning progress, assessment results, course completion status, and training certificates for program participants.
Technical Information
IP address, browser type, device information, and website usage patterns to improve our online services.
Communication Records
Email correspondence, support ticket history, and feedback you provide about our services.
How We Use Your Information
We use your personal information for specific business purposes that directly relate to providing educational services and maintaining our client relationships. We don't use your data for unrelated marketing or sell it to third parties.
Primary Uses
Your contact information helps us respond to inquiries, schedule consultations, and provide updates about relevant educational programs. We use educational records to track your learning progress, issue certificates, and customize training recommendations based on your professional development needs.
Service Improvement
Technical information from website visits helps us understand which resources are most valuable and identify areas where we can improve the user experience. We analyze this data in aggregate form to make informed decisions about content development and service enhancements.
Your Privacy Rights
- Access Right: Request copies of personal information we hold about you and understand how it's being used.
- Correction Right: Update or correct inaccurate personal information in our records.
- Deletion Right: Request deletion of your personal information when it's no longer needed for business purposes.
- Restriction Right: Limit how we process your information in specific circumstances.
- Portability Right: Receive your personal data in a structured, machine-readable format.
- Objection Right: Object to processing of your personal information for direct marketing purposes.
To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
Protecting your personal information is a priority for our business operations. We implement multiple layers of security controls to prevent unauthorized access, modification, or disclosure of your data.
Encryption
All data transmissions use SSL/TLS encryption, and sensitive information is encrypted in our databases using industry-standard methods.
Access Controls
Employee access to personal information is restricted based on job responsibilities and protected by authentication systems.
Monitoring
We monitor our systems for suspicious activity and conduct regular security assessments to identify potential vulnerabilities.
Backup Security
Data backups are encrypted and stored securely with restricted access controls and regular integrity testing.
Data Retention and Deletion
We keep your personal information only as long as necessary for business purposes or as required by law. Different types of information have different retention periods based on their purpose and legal requirements.
Inquiry Information
Contact details from service inquiries are retained for 3 years to maintain communication history and follow up on potential training needs.
Educational Records
Training records and certificates are kept for 7 years to support career development and meet professional certification requirements.
Website Analytics
Technical usage data is aggregated and stored for 2 years to analyze trends and improve our online resources.
Information Sharing and Third Parties
We don't sell or rent your personal information to other companies. However, we work with trusted service providers who help us deliver educational services and maintain our business operations.
Service Providers
Our email hosting provider, learning management system vendor, and website hosting company may process your information as part of providing services to us. These partners are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose personal information when required by Taiwan law, court order, or government regulation. In such cases, we'll provide only the minimum information necessary and notify you when legally permitted to do so.
Important Note About International Transfers
Some of our technology service providers are located outside Taiwan. When we transfer your information internationally, we ensure appropriate safeguards are in place through contractual protections and privacy frameworks that meet Taiwan's data protection standards.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Most cookies we use are essential for website functionality or help us improve our services.
Types of Cookies
Essential cookies enable basic website functions like page navigation and access to secure areas. Analytics cookies help us understand which content is most valuable to visitors. We don't use advertising cookies or track you across other websites.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Most browsers allow you to view, delete, and block cookies as needed.
Children's Privacy
Our educational services are designed for professional adults and organizations. We don't knowingly collect personal information from individuals under 16 years of age. If we become aware that we've collected information from someone under 16, we'll delete it promptly.
Parents or guardians who believe we may have collected information about someone under 16 should contact us immediately using the information provided below.
Policy Updates and Changes
We review and update this privacy policy periodically to reflect changes in our business practices, technology, or legal requirements. When we make significant changes, we'll notify you by email if you've provided contact information, or through a prominent notice on our website.
Minor updates that don't affect your rights or how we handle your information may be posted without additional notification. We encourage you to review this policy occasionally to stay informed about our privacy practices.
Privacy Questions and Contact Information
For questions about this privacy policy, requests to access or modify your personal information, or privacy-related concerns, please contact us:
IgnitraSpark Privacy Team
Email: support@ignitraspark.com
Phone: +886222569165
Address: No. 420號, Xinfu Rd, Fengshan District, Kaohsiung City,
Taiwan 830
We aim to respond to all privacy inquiries within 5 business days and resolve requests within 30 days when possible.